Case study · Digital service platform
Your scan, your order
A platform that lets customers submit documents, have them digitized, and find them again anytime.
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Overview
What we did
For a document scanning service, we built a digital platform where customers submit orders, track their status, and manage their digitized documents in one structured place.
Background
Orders and inquiries used to run entirely over phone and email. Customers had no visibility into the processing status of their orders.
Problem
Manual order intake, no transparency on processing status, time-consuming phone and email communication, no central storage for digitized documents.
Solution
Self-service portal for order submission, automated status updates via email, structured document storage with search, easy handover of completed orders.
Results
-70%
fewer phone inquiries
24/7
order status visible anytime
6 wks
from concept to launch
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